SarvaM policies
Cancellation & Refund Policy
How to withdraw a request, change a confirmed journey or ask us to review a refund against your agreed booking terms.
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A request is not a booking
Submitting a request through this website does not confirm a booking or reserve a driver or vehicle. A journey is confirmed only when our team confirms availability, price and terms, and you accept them.
Before confirmation
You can change or withdraw a request at any time before it is confirmed, at no cost. Tell us by phone, WhatsApp or email with your reference number so we can stop the search for you.
After confirmation
Once a journey is confirmed, the cancellation terms that apply are the ones stated in your confirmation. Rates depend on the route, duration, driver allocation and vehicle, so those terms are agreed with you in writing before any payment is made.
Payments and refunds
SarvaM does not collect payment when you submit a request. Where a payment has been made against a confirmed quotation, refunds are reviewed case by case against the terms of that confirmation and processed manually. We do not promise automatic refunds.
Changes to your journey
Tell us as early as you can if a pickup time, route, passenger count or vehicle preference changes. Where the change affects driver allocation or waiting time, our team will tell you before anything proceeds.
No-shows and late cancellations
If a passenger is not ready at the agreed pickup time, or cancels close to departure, any charges already committed to the driver or vehicle are discussed with you rather than applied silently.
How to cancel
Call, message on WhatsApp or email us with your reference number and the journey details. A person, not an automated system, handles the request.
If SarvaM cannot provide the confirmed service
Contact our team to discuss an alternative or cancellation if the confirmed driver or vehicle cannot be provided. Any payment already made will be reviewed against the service actually provided, the agreed terms and applicable law. A replacement or revised price is not treated as accepted without your agreement.
Refund review and timing
When you ask for a refund, provide your booking reference and relevant payment details through our contact channels; never send card security codes, passwords or one-time passcodes. Our team will explain the review outcome, any deductions under the terms you accepted and the expected processing timing. This website does not specify a fixed refund deadline; payment providers may also take time to complete a transfer. Your statutory rights remain unaffected.