SarvaM policies
Privacy Policy
How we handle the information you share when you contact SarvaM, request a journey or apply to join our partner network.
Last updated:
Who this notice covers
SarvaM is the mobility brand of SarvaMove Fleet Solutions Private Limited. This notice covers website visitors, customers making enquiries and applicants to our driver and fleet partner network.
What we collect
We collect the details you submit: name, mobile number, email where provided, city, journey locations, dates, times, service preferences and notes. Corporate requests may include company and transport requirements. Partner applications may include driving experience, availability, vehicle details, fleet size and service cities. We record a request reference and the time you gave consent. To limit spam, we also store a hashed representation of the connection's IP address with submissions.
Why we collect it
We use this information to respond to you, check availability, prepare quotations, arrange and follow up on journeys, review partner applications and prevent abuse. Sending an enquiry or application does not subscribe you to unrelated marketing. Please do not include identity documents, payment card details or other unnecessary sensitive information in free-text fields.
Who can see it
Website submissions are accessible to authorised SarvaM staff. When arranging a journey or reviewing an application, we may share the relevant details with the driver, fleet operator or verification provider involved, only for that purpose. Providers that host and process our website data also handle information needed to run the service. We may disclose information where required by law. We do not sell your information.
Storage and security
We use restricted staff access and server-side checks to protect submissions. No online service can guarantee complete security. Information is kept for as long as needed to handle the request, manage the service and meet applicable legal or dispute-related obligations; this website does not promise automatic deletion after a fixed period.
Your choices
Contact SarvaM through the Contact page to request access to your information, correct it, ask for deletion, withdraw your consent or raise a privacy concern. Include your request reference where available, but do not send unnecessary sensitive documents. We may need to verify your identity. Withdrawal does not undo processing already carried out and may prevent us from continuing a request. Records required for legal obligations or unresolved disputes may need to be retained.
Browser storage and other websites
For browser storage information, see our Cookie & Consent page. Following a WhatsApp or social profile link takes you to a separate service governed by its own privacy terms.
Contact and updates
Use the phone or email shown on our Contact page for privacy questions and complaints. We will review your concern and explain the next steps. Changes to this notice will appear here with an updated date.